Terms & Conditions

This site is owned and operated by AIO Calisle ("AIO Carlisle ", "all4pet.uk", "we" or "us"). If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please click here to email us.

AIO Carlisle

12 Durranhill Road

CA1 2SP, Carlisle

United Kingdom

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to AIO Carlisle. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of AIO Carlisle. You may not modify, distribute or re-post anything on this website for any purpose.

Damage to your Computer

AIO Carlisle makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. AIO Carlisle shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Password/Account Security

all4pet.uk uses the Secure Sockets Layer (SSL) security protocol to transfer personal data. This technology offers the security. You will know if a site uses encrypted data transmission by the closed padlock symbol in the status bar of your browser. You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. AIO Carlisle shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Privacy Statement

We always try to protect your personal privacy and this privacy statement is here to help you understand what we may do with any information you tell us about. You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy policy, do not give us your details. This privacy policy is part of our Terms and Conditions. If you do give us your details and then decide you do not want us to use your details anymore, please click here to email us. If you want to buy things from us, you will need to register on our site. Registration involves you giving us the following personal information:

Your title, name and address (including option to save different delivery addresses);
Contact phone number and e-mail addresses;

Registration enables you to speed up the ordering process, however, you do not have to register with us until you choose to order.

How will we use your details?

Our offers: Once you have purchased with us, we would like to send you product updates, our latest information and special offers.

Other offers: occasionally we may pass your details on to like-minded, carefully screened companies who might send you details of their offers. You can always e-mail us with your details and mailing preferences. We may also use your information to manage your purchases such as sending a confirmatory email, and your card payments for goods you buy from us and also to deliver the goods to you, or we might give your details to our carrier if they deliver on our behalf. You can check any information that we are holding about you, or ask any questions about this privacy policy please click here to email us.

About Cookies and the way we use them

In common with other websites, we do also use "cookies". A cookie is a small file that a Website puts on your hard drive so that it can remember something about you at a later time. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket. You can control the use of cookies on your computer and can turn them on or off at anytime. Please refer to your internet browser. In order that we can monitor and improve the site we may gather certain information about you when you use it including details of your domain name and IP address, operating system, browser, version and the Website that you visited prior to this site.

Please note: We do not use cookies to store any of your personal or financial information on your computer. You can control the use of cookies on your computer by either enabling or disenabling them yourself.

You can get more information about cookies at www.allaboutcookies.org

Payment

We take payment from your card at the time we receive your order, once we have checked your card details.

Fraud checks may be conducted on our orders. This involves checks on details provided during the order process including the address details. This may involve your details being passed to a 3rd party fraud checking company. On occasion we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasion dispatch of goods may be delayed.

Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Title to any products you order on this website shall pass to you on delivery of the products, provided that we have processed and received payment in full for the products.

All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges unless expressly stated otherwise.

All credit card transactions are taken in the UK and our transaction currency is in UK Pounds (£).

PayPal is an online account-based system that lets anyone with an email address send and receive online payments using their credit card or bank account. You can use it at all4pet.uk to pay safely, easily and quickly. During the ordering process, you can also open up a PayPal account if you don't have one. The advantage of PayPal is that our system recognises the payment immediately.

Orders placed by phone

Orders placed over the telephone undergo additional security checks once the order has been placed – this is to protect AIO Carlisle and cardholders against credit card fraud. As a result, our cut-off times for next day delivery are one hour earlier than with a standard order placed securely over the internet. Furthermore occasionally we will contact you after a telephone order has been placed to request additional information, such as a copy of a utility bill or other proof of address – until we have this information we will be unable to process your order, and if it is not forthcoming within approximately 10 business days the order will be automatically refunded. We apologise for the inconvenience caused to genuine customers by these important fraud prevention measures.

Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Ordering Errors

You are able to correct errors on your order up to the point at which you click on "submit" or “make payment” on the final page of our ordering process.

Delivery of orders

Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Your delivery charges will be clearly indicated at checkout. Shipping information can be found here. We make every effort to deliver goods within the estimated time-scales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched. We recommend that you make arrangements for trades people to carry out work on your behalf only after your order has been delivered and checked for damage. If you are purchasing to replace your existing goods we also recommend that you do not dispose of your existing goods until your new goods have arrived and been checked for damage. We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.

Acknowledgment and Acceptance of your Order

If you have supplied us with your email address, we will notify you by email as soon as possible to acknowledge your order. Please note that this e-mail is not an order confirmation or order acceptance from AIO Carlisle. Our acceptance of your order will take place upon dispatch of the product(s) ordered.

Changing or cancelling orders

In the first instance please click here to email us with your change / cancellation details. If your order has not yet been received then this will be possible, however if you have received the order and you wish to change / cancel goods we will apply a charge based upon the direct cost to recover and/or redeliver goods. We request that changed / cancelled items are returned in their original packaging.

Returns policy

Delivery discrepancies:

Any discrepancies must be reported as soon as is reasonable after delivery, preferably within 24hrs. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign.

Faulty goods:

Damaged Goods: Damaged goods must be reported as soon as is reasonable after the delivery, preferably within 24 hours of receipt of goods. Contact us with a full description and photographs of the fault, using our damaged items form. We will contact you to arrange repair, replacement or refund of your damaged items provided you notify us within 14 days of receipt of your items, or if a valid warranty period still applies.

Under Warranty: first instance report the fault to us with a full description of alleged fault, we will then arrange an engineer to attend and either rectify the fault on site or advise on action needed to remedy. If the fault is deemed a manufactures fault and the item is under guarantee then we will replace the faulty item.

Unwanted goods / wrongly ordered:

Items must be returned unused and in a saleable condition, and packaged in their original packaging or packaging of equivalent quality. A completed returns form must be attached to the returned items. If these conditions are not met we may make deductions from refunds to cover the associated costs of processing returned items. Please click here to download our returns form or send email.

When returning items please allow 10-14 days from the date of collection for your refund to be processed, we will send you an email to let you know when your refund has been processed. Refunds will be credited to your original method of payment.

We will process the refund due to you as soon as possible and, in any case, within 14 days of the day that we receive the goods in question back from you or you provide evidence to us that you have returned the goods to us.

In this case, we will refund the price of the goods in full together with the original delivery charge (provided you return the full order to us), but not the costs you incur in returning the item to us.

Please ensure that you return goods to us within 14 days of your cancellation of the contract. This does not affect your statutory rights where the goods are faulty or not as described.

Export Restrictions

We will specify any export restrictions that apply on any of our products on individual product listings. Any export restrictions will also be clearly indicated at checkout.

Links to Other Websites

We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. AIO Carlisle cannot accept any liability in respect of the use of these websites.

Limitation of Liability

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.

Changes to Legal Notices

We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

Use of this Website from outside the UK

AIO Carlisle make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Law, Jurisdiction and Language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with UK Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of the UK.